Your Feedback & Concerns Matter
At Troilus, we are committed to listening, learning, and always improving. Whether you have a question, concern, or suggestion, we encourage you to reach out. Every message we receive is treated with care and attention, and your feedback plays an important role in strengthening our practices and deepening our engagement with the community.
How to Reach Us:
- Email: feedback@troilusmining.com
- Toll-free: 1-800-625-6850
- Online Form: Troilus Project Feedback Survey
- By mail or in-person to our offices in the Cree Nation of Mistissini or Chibougamau
Concerns can be submitted to Troilus in English, French or Cree.
These channels are publicly available on this website and are also posted at the Troilus mine site and at Troilus offices in Mistissini and Chibougamau. Additional formats or assistance can be provided upon request to ensure accessibility.
How We Handle Your Feedback:
All reports and messages are reviewed by Troilus’ Community Relations Team during business hours (Monday to Friday, 9:00 a.m. to 5:00 p.m.). Messages received outside business hours are reviewed on the next business day.
All grievances are formally logged, assigned a reference number, and tracked through resolution.
We aim to respond within (3) three business days, and in many cases, much sooner.
What Happens Next:
Once your message is received:
- We acknowledge receipt of your concern and confirm next steps.
- The Community Relations Team documents and assesses the concern, including investigation where required.
- If immediate corrective action is needed, it will be taken promptly.
- You will be informed of the outcome, actions taken, and any follow-up measures.
Troilus maintains records of all grievances and resolutions to ensure transparency, accountability, and continuous improvement.
Confidentiality & Non-Retaliation:
Troilus is committed to ensuring that individuals may raise concerns safely and without fear of retaliation.
All grievances are handled confidentially to the extent possible, and information is shared only with those required to assess and resolve the matter. Concerns can be submitted to Troilus anonymously.
No person will be subject to retaliation, discrimination, or adverse consequences for raising a concern in good faith.
Escalation & Independent Review
If a concern is not resolved to the satisfaction of the complainant, Troilus provides an escalation process.
Concerns may be escalated internally to senior management for further review.
Where appropriate, Troilus may engage third-party or independent processes, such as mediation or external review, to support fair resolution.
Complainants will be informed of escalation options and how to access them.
This feedback mechanism does not replace judicial or administrative remedies and complainants who submit a concern to Troilus retain the right to pursue available legal or administrative remedies.
Learning and Improving Together
Troilus uses feedback and concerns to help improve how the Project is planned and carried out.
When similar issues are raised more than once, we look closely at what we can do better and how to prevent issues from happening again.
A summary of all concerns received, and steps taken to resolve them, will be posted at the bottom of this page and also reported to local leadership.
Our goal is to resolve concerns fairly, respectfully, and in a way that strengthens trust with our communities.
Thank You
Your voice matters – we thank you in advance for taking the time to share your feedback and for helping us build a respectful, transparent and responsible project together.
Troilus Project Feedback Survey
Concerns & Resolutions
None at this time
